Integra wastewater: what the records show

Regulatory accountability

Madison County voted on private sewer oversight

In Alabama's unofficial November 3, 2026 election-night count, the county's local amendment received 87,663 Yes votes (62.66%) and 52,245 No votes (37.34%), with all precincts reported. Official certification was not yet confirmed in our November 4 review.

The underlying amendment, proposed through HB337 / Act 2026-323, addresses Alabama Public Service Commission regulation of certain privately owned sewer systems. Eligibility requirements and exceptions matter, including public rights-of-way, qualifying treatment facilities and rate-control agreements. A Yes vote is not a promise of lower bills, an immediate rate change or public ownership.

Existing wastewater service

What residents need to know about local operations

Reliable service includes treatment performance, odors and noise, maintenance, customer response and the condition of existing infrastructure. Those issues need documented records, not assumptions about every Integra-served neighborhood.

Meridianville facility response

In September 2025, WAFF reported statements from Integra management acknowledging noise at an older Meridianville facility and odors from drying beds. The company described upgrades and a plan to phase out drying beds by mid-2027. These are company statements reported by WAFF, not independent confirmation that repairs are finished or that regulators found violations.

WAFF report and company response ↗

What official inspection records could establish

Facility identity, permit status, monitoring results and ADEM enforcement documents need to be matched before making compliance claims. EPA's ECHO summary is a research lead, not proof of a particular violation.

Proposed New Market facility

Public notice, resident opposition and withdrawal

This is a facility-siting dispute, distinct from complaints about an existing customer's bill or individual service account.

Resident concerns

Customer complaints need their own record

Billing disputes, unexpected payment fees, interruptions, sewage backups, odor reports and customer-service experiences should be reviewed by provider, location, date and supporting evidence. We do not yet have a verified, representative Integra Madison County customer-complaint total.

The New Market facility dispute above shows organized public concern; it should not be counted as customer complaints about existing sewer service.

See the resident comments page → (Submissions are not yet open.)

Statements from residents will be labeled as personal accounts unless separately corroborated. We won't display identifying information, invent complaint counts, or imply that a report is a court or regulator finding.

Company and government records

Which company and public authority are responsible?

ADEM's notice identifies Integra Water Madison County, LLC for a specific proposed permit. Separate companies with similar names are not automatically responsible for the same facilities or service areas. We are still establishing system-by-system ownership, customer contracts and applicable rate-control agreements.

Madison County Commission agendas include proposed sewer-work and agreement items involving Integra. An agenda proves a matter was scheduled, not that it was approved or that specific terms were adopted.

Records still needed for a complete account

• Provider-specific rate schedules, fees and customer-service agreements.
• Facility inspection and monitoring documents, with verified permit identities.
• Original New Market court filings, orders and disposition.
• Certified amendment results and applicable PSC implementation decisions.
• Documented local customer complaints and company responses.

These gaps are reasons to request records, not reasons to assume wrongdoing. See the case for a public feasibility review →